Service Manager Jobs
A Service Manager is responsible for overseeing the service department of an organization, ensuring efficient and effective management of customer service interactions, reports, and repairs. This role focuses on delivering exceptional customer service, fostering lasting relationships, and leading a team of service department members, including technicians and advisors.
The Service Manager must possess a strong sales-minded attitude, excellent leadership skills, and a thorough understanding of industry standards. They play a vital role in customer relations and problem-solving, ensuring that the service department meets its objectives and sales goals. This position requires a blend of technical knowledge, administrative skills, and effective communication with both customers and team members.
In summary, Service Manager Jobs are integral to maintaining high service quality and achieving organizational success.
National Yearly Income Range:
$50,000 - $100,000
Why Being a Service Manager is Great.
A Service Manager is a great job because it combines leadership, customer service, and operational management in a dynamic environment. This role allows individuals to develop strong relationships with clients while ensuring that their needs are met efficiently and effectively. Service Managers are responsible for overseeing teams, optimizing processes, and driving service excellence, which can lead to significant career growth and personal satisfaction. Additionally, the opportunity to implement innovative solutions and improve service delivery makes this position both challenging and rewarding.
Service Manager Jobs offer a unique blend of responsibilities that can lead to a fulfilling career path in various industries.
Service Manager Job Duties And Responsibilities
The Service Manager is responsible for effectively managing team members, including technicians and advisors, to achieve sales goals and meet team objectives. This role requires extensive knowledge of industry standards, product details, and company services, ensuring exemplary customer service and maintaining strong customer relationships. Administrative tasks such as managing invoices, processing orders, and tracking inventory are also key responsibilities, alongside overseeing the service desk and improving its efficiency. Additionally, the Service Manager must monitor department issues, conduct audits, and train staff to foster a positive work environment while addressing customer needs and enhancing the overall customer service experience.
Why be a Service Manager with IES Residential?
Becoming a Service Manager with IES Residential offers an exceptional opportunity to lead a dedicated team within a company that values safety, customer experience, and employee development. With over 50 years of industry experience and a commitment to continuous learning, you will be empowered to drive operational excellence while fostering a family-oriented culture that embraces diversity and inclusion. IESR's strong financial health and proven growth track record provide a stable foundation for your career, allowing you to make a meaningful impact in both the workplace and the communities we serve.
Join us and be part of a legacy that prioritizes knowledge, collaboration, and community support.
Company Benefits
Competitive Wages
401(k) Plan with Contribution Matching
Paid Time Off (PTO)
Company Paid Life Insurance
Medical, Dental, & Vision Coverage
Short Term Disability Plans
Optional Long-Term Disability
Optional Critical Illness, Accident, Legal, & Pet Coverage.
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FAQs
What's a Service Manager's job description?
A Service Manager oversees the service department of an organization, ensuring efficient management of customer service interactions, repairs, and reports. Key responsibilities include delivering exceptional customer service, fostering strong customer relationships, and leading a team of technicians and advisors. The role requires strong leadership, sales acumen, technical knowledge, and effective communication skills to meet departmental objectives and sales goals.
What is the average salary of a Service Manager?
The average salary of a Service Manager typically ranges from $50,000 to $100,000 annually, with a median salary around $70,000. Hourly rates generally fall between $24 and $48, with a median of about $34. Factors such as location, industry, and experience can significantly influence these figures.
How do I get a Service Manager job?
To get a Service Manager job, start by gaining relevant service experience in your industry. Develop strong customer-facing skills and enhance your management experience. A degree in Business or Administration is often preferred, but relevant experience can substitute. Focus on building leadership skills, effective communication, and problem-solving abilities. Demonstrate your ability to work under pressure and maintain positive relationships with customers and vendors. Highlight your organizational skills, attention to detail, and conflict resolution capabilities. Tailor your resume to showcase these qualifications and actively network within your industry to find job opportunities.
What are the job duties of a Service Manager?
A Service Manager is responsible for overseeing team performance, ensuring customer satisfaction, and managing service operations. Key duties include:
1. Leading and managing technicians and service advisors to meet sales goals and objectives.
2. Providing exceptional customer service and maintaining strong customer relationships.
3. Handling administrative tasks such as invoicing, order processing, and inventory management.
4. Setting up and managing the service desk, improving efficiency, and resolving issues.
5. Auditing work quality and customer service to ensure standards are met.
6. Addressing customer needs and complaints professionally and promptly.
7. Selling products and services while maintaining up-to-date product knowledge.
8. Training, developing, and motivating staff, while managing performance and resolving conflicts.
9. Monitoring shop conditions and ensuring a clean, safe work environment.
10. Implementing operational improvements and best practices to enhance service delivery.
How much does a Service Manager make per hour?
A Service Manager typically makes between $24 and $48 per hour, with a median rate of about $34. Factors like location, industry, and experience can affect these earnings.
Is a Service Manager job fullfilling?
A Service Manager job can be fulfilling for those who enjoy leading teams, solving problems, and enhancing customer satisfaction. It offers opportunities for professional growth, the chance to make a positive impact on service quality, and the satisfaction of building strong customer relationships. However, fulfillment may vary based on individual preferences and workplace culture.
How long does it take to become a Service Manager?
Becoming a Service Manager typically takes 5 to 10 years of experience in the service industry. This includes gaining relevant service experience, developing management skills, and acquiring industry knowledge. A degree in Business or Administration can be beneficial but is not always required if you have substantial experience. Key skills such as leadership, communication, problem-solving, and customer service are essential for success in this role.
Is there a demand for Service Managers?
Yes, there is a strong demand for Service Managers across various industries. As businesses increasingly focus on customer satisfaction and operational efficiency, skilled Service Managers are essential for overseeing service delivery, managing teams, and enhancing customer experiences. This trend is expected to continue as companies prioritize service excellence.
What are Service Manager career paths?
Service Manager career paths typically include roles such as Service Coordinator, Service Supervisor, Service Operations Manager, and Director of Service Operations. Professionals may also advance to positions like Customer Experience Manager or Regional Service Manager. Additionally, opportunities exist in specialized areas such as Technical Service Manager or Field Service Manager, depending on the industry. Continuous education and certification can further enhance career progression in this field.
What are the job responsibilities of a Service Manager?
A Service Manager is responsible for overseeing a team of technicians and advisors to meet sales goals and objectives. Key duties include providing exceptional customer service, managing administrative tasks like invoicing and inventory tracking, and maintaining the service desk's efficiency. They resolve customer complaints, monitor service quality, and ensure that repairs meet industry standards. The Service Manager also trains and motivates staff, handles operational issues, and implements best practices to enhance productivity and customer satisfaction. Additionally, they maintain shop cleanliness, monitor equipment conditions, and ensure a positive work environment while keeping up with industry developments.
What are the requirements to get a Service Manager job?
To secure a Service Manager position, candidates typically need the following qualifications:
1. Previous service experience in a related field.
2. Comprehensive industry knowledge.
3. Management experience.
4. Strong customer-facing and communication skills.
5. A degree in Business or Administration is often preferred, though relevant experience may suffice.
6. Strong leadership abilities and relationship-building skills.
7. Proficiency in computer literacy and organizational skills.
8. Capability to work under pressure and manage stress.
9. Strong analytical and problem-solving skills.
10. Detail-oriented and reliable with high integrity.
11. Conflict resolution skills and the ability to remain calm in emergencies.
12. Efficient time management skills.
Are there entry level Service Manager jobs?
Yes, there are entry-level Service Manager jobs. Typically, these positions require strong communication and organizational skills, basic knowledge of customer service principles, and proficiency in computer software. A high school diploma or equivalent is often sufficient, although some employers may prefer candidates with an associate degree or relevant certifications. Experience in customer service or a related field can be beneficial.
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