Senior Application Support Jobs
Senior Application Support Jobs are essential positions that focus on delivering advanced technical support, maintenance, and operation of complex business applications. Professionals in this role must possess a deep understanding of application infrastructure, design, and methodologies to ensure that business applications meet high-quality standards.
These specialists collaborate closely with internal and external teams, including development, operations, and business units, to troubleshoot technical issues, enhance application performance, and ensure business continuity. A proactive and tenacious approach to problem-solving is crucial, as is the ability to communicate technical information clearly to various stakeholders, including users, developers, and management.
National Yearly Income Range:
$80,000 - $140,000
Why Being a Senior Application Support is Great.
A Senior Application Support role is a fantastic opportunity for individuals who thrive in dynamic environments and enjoy problem-solving. This position allows professionals to work closely with various teams, ensuring that applications run smoothly and efficiently while addressing any technical issues that arise. The job not only enhances one's technical skills but also fosters collaboration and communication with stakeholders, making it a great fit for those who enjoy interacting with others. Additionally, Senior Application Support Jobs often come with competitive salaries and opportunities for career advancement, making them an attractive option for tech-savvy individuals looking to make a significant impact in their organization.
The blend of technical expertise and interpersonal skills required in this role makes it both challenging and rewarding, providing a fulfilling career path for those passionate about technology and support.
Senior Application Support Job Duties And Responsibilities
Senior Application Support professionals are responsible for providing technical analysis and resolution for complex issues reported by business units or customers, ensuring that product support requirements are consistently met. They manage user accounts, handle service tickets promptly, and offer technical support through various channels, including phone and on-site assistance. Additionally, they develop and execute test cases to guarantee that software meets requirements and is free of defects, while also creating and updating production support documentation. In their role, they collaborate with Corporate IT teams, participate in projects, and support critical services to ensure maximum availability and minimum disruption to business operations.
Why be a Senior Application Support with IES Residential?
Becoming a Senior Application Support professional with IES Residential offers a unique opportunity to join a company with over 50 years of experience in providing essential services to homes across the U.S. You will be part of a dynamic team that values safety, collaboration, and continuous learning, all while contributing to a culture that embraces diversity and inclusion. IESR’s commitment to employee development, exemplified by its robust training programs, ensures that you will have the tools and support needed to advance your career.
Moreover, your role will directly impact the company’s mission to build strong relationships with customers and communities, allowing you to make a meaningful difference in the lives of others while working in a vibrant, family-oriented environment.
Company Benefits
Competitive Wages
401(k) Plan with Contribution Matching
Paid Time Off (PTO)
Company Paid Life Insurance
Medical, Dental, & Vision Coverage
Short Term Disability Plans
Optional Long-Term Disability
Optional Critical Illness, Accident, Legal, & Pet Coverage.
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IES Residential States of Operation
FAQs
What's a Senior Application Support's job description?
A Senior Application Support professional is responsible for providing advanced technical support and maintenance for complex business applications. This role involves ensuring application performance, resolving technical issues, and collaborating with development, operations, and business teams. Key responsibilities include optimizing application functionality, maintaining business continuity, and communicating technical information effectively to stakeholders. A proactive approach to problem-solving and a deep understanding of application infrastructure and methodologies are essential for success in this position.
What is the average salary of a Senior Application Support?
The average salary for a Senior Application Support role typically ranges from $80,000 to $140,000 annually, with a median around $110,000. Hourly rates range from approximately $38 to $67, with a median of about $53. These figures can vary based on location, experience, and industry.
How do I get a Senior Application Support job?
To secure a Senior Application Support job, focus on gaining 6-8 years of relevant experience in application support. Develop strong skills in databases like SQL Server and Oracle, and become proficient in operating systems such as LINUX/UNIX and Windows. Familiarize yourself with middleware technologies, programming languages like Java or C++, and IT architecture. Experience in high-volume data environments and knowledge of scheduling tools is essential. Familiarity with IT support tools and ITIL standards will enhance your qualifications. Cultivate excellent analytical and communication skills, and demonstrate a strong problem-solving mindset. Lastly, experience in the financial services industry and working with international clients can be advantageous.
What are the job duties of a Senior Application Support?
A Senior Application Support professional is responsible for providing technical analysis and resolving complex issues reported by users. Key duties include ensuring product support meets targets and SLAs, monitoring application health, executing test cases, and maintaining production support documentation. They manage user accounts, handle service tickets, and train clients on product features. Additionally, they participate in projects, ensure service availability, collaborate with IT teams, support disaster recovery efforts, perform impact analysis, and stay updated on technical developments. They also execute proactive tasks, provide batch support, deploy code changes, and may work weekends or evenings as needed.
How much does a Senior Application Support make per hour?
A Senior Application Support typically earns between $38 and $67 per hour, with a median rate of about $53.
Is a Senior Application Support job fullfilling?
A Senior Application Support job can be fulfilling for those who enjoy problem-solving, collaborating with teams, and making a tangible impact on software performance and user experience. It offers opportunities for professional growth, skill development, and the satisfaction of resolving complex issues. However, fulfillment can vary based on individual preferences and work environment.
How long does it take to become a Senior Application Support?
To become a Senior Application Support professional, it typically takes 6-8 years of relevant experience in application support and related fields. This includes strong skills in databases, operating systems, middleware technologies, and programming languages, as well as a solid understanding of IT architecture and critical production environments. Additionally, familiarity with ITIL standards and excellent analytical and communication skills are essential.
Is there a demand for Senior Application Supports?
Yes, there is a strong demand for Senior Application Support professionals. As businesses increasingly rely on complex software systems, the need for experienced individuals to ensure application performance, troubleshoot issues, and provide user support continues to grow. This role is crucial for maintaining operational efficiency and enhancing user satisfaction in various industries.
What are Senior Application Support career paths?
Senior Application Support professionals can pursue various career paths, including roles such as Application Support Manager, IT Service Manager, Technical Consultant, Systems Analyst, and DevOps Engineer. They may also transition into Project Management, Software Development, or IT Architecture positions, leveraging their technical expertise and experience in application support to advance their careers. Additionally, some may choose to specialize in areas like cybersecurity or cloud computing.
What are the job responsibilities of a Senior Application Support?
A Senior Application Support professional is responsible for providing technical analysis and resolution of complex issues, ensuring product support requirements are met, and maintaining application health. Key duties include managing user accounts, handling service tickets, and training clients on product features. They develop and execute test cases, create and update support documentation, and collaborate with IT teams for global solutions. Additionally, they support disaster recovery efforts, perform impact analysis of issues, and implement solutions. They also engage in proactive tasks like automation, provide batch support, and deploy code changes, while ensuring minimal disruption to business-critical services.
What are the requirements to get a Senior Application Support job?
To qualify for a Senior Application Support job, candidates typically need the following:
1. Education: A bachelor's degree in Computer Science, Information Technology, or a related field.
2. Experience: 6-8 years of experience in Application Support and related environments.
3. Technical Skills:
- Proficiency in databases like SQL Server, Oracle, and Sybase.
- Familiarity with operating systems such as LINUX/UNIX and Windows.
- Knowledge of middleware technologies like MQ, WebSphere, and Oracle WebLogic.
- Experience with programming languages, preferably Java or C++.
- Understanding of IT architecture and its performance implications.
4. Tools and Methodologies:
- Experience with scheduling tools like Autosys and Cron/Quartz.
- Familiarity with IT support tools such as Remedy or Service Now.
- ITIL qualifications and experience working within ITIL standards are advantageous.
5. Soft Skills:
- Strong analytical and communication skills.
- Problem-solving mindset with the ability to make decisions and drive solutions.
- Ability to work under pressure and adapt to changing situations.
- Experience collaborating across teams and inspiring cooperation.
6. Industry Knowledge: Familiarity with financial services concepts and experience working with international clients may be beneficial.
Are there entry level Senior Application Support jobs?
Yes, there are entry-level Senior Application Support jobs, although they may be less common. Typically, these positions require a bachelor's degree in computer science or a related field, along with strong problem-solving skills, familiarity with application support tools, and experience in troubleshooting software issues. Knowledge of programming languages, databases, and customer service skills are also beneficial. Employers often look for candidates with relevant internships or hands-on experience in technical support.
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