Call Center Manager Jobs in Lakeland, FL
Call Center Manager Jobs in Lakeland, FL, present an exciting opportunity to join IES Residential, a company that prioritizes employee well-being and fosters a supportive, family-like culture. As a call center manager, you will play a crucial role in hiring, training, and onboarding new representatives, ensuring that staffing needs are met while maintaining high levels of customer service. The position also involves overseeing daily operations, analyzing call demand, and coaching staff to drive continuous improvement and retention. With Lakeland's affordable cost of living and vibrant community, this role offers a unique chance for professional growth and success within a dynamic company.
Why Lakeland, FL is a Great Place to be a Call Center Manager.
Lakeland, FL, is an excellent location for a Call Center Manager due to its affordable cost of living, which is 4% lower than the national average, making it easier to attract and retain talent. Additionally, the city’s steady population growth and vibrant community, coupled with the presence of companies like IES, create a dynamic environment for professional development and business success.
Why Work for IES Residential in Lakeland, FL?
Working for IES Residential in Lakeland, FL, as a call center manager offers a unique opportunity to be part of a company that values its employees and fosters a family-like culture. With over 50 years of experience and a commitment to exceptional customer service, IES Residential emphasizes growth, training, and community support, ensuring that you can thrive in your career while making a positive impact.
Join IES Residential and be part of a team that believes in the power of knowledge and collaboration!
Company Benefits
Competitive Wages
401(k) Plan
Compensated Industry Certifications
Paid Time Off (PTO)
Company paid life insurnace
Medical, Dental, & Vision Coverage
Short Term Disability
Optional long-term disability
Illness, accident, legal, pet coverage.
Paid training & defined career path
FAQs
Do call center managers in Lakeland have a good career path?
Call center managers in Lakeland have a promising career path, with opportunities for advancement into higher management roles or specialized positions within the industry. The growing demand for customer service excellence and operational efficiency ensures that skilled managers are valued and can progress in their careers. Additionally, ongoing training and development programs further enhance their prospects for professional growth and increased earning potential.
Is there a demand for call center manager jobs in Lakeland, FL?
Yes, there is a growing demand for call center manager jobs in Lakeland, FL, driven by the expansion of customer service operations across various industries. As businesses increasingly prioritize customer experience, skilled managers are needed to lead teams and optimize performance. This trend indicates a favorable job market for those seeking opportunities in call center management within the region.
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